When done correctly, blogging can help increase exposure to your target audience and validate your business as an expert in your industry.
Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.
By the year 2020, customer service will overtake price and product as the key differentiator between brands. Read more
On March 14, 2017, the Consumer Review Fairness Act (CRFA) took effect, laying out new rules for both businesses and consumers. Understanding those rules will keep your business on the right side of the law, as well as shed some light on some unscrupulous practices alive and well online.
When you think of quality control, you probably think of manufacturing businesses inspecting products for flaws. In reality, quality control processes can be used in all types of businesses, whether they are product-based or service-based, B2B or B2C.